Christian JohnD. Magtoto

Multi-location laundromat group · US client, remote

• Oversee daily operations across 21 laundromats and one restaurant-bar: staffing, maintenance, customer issues, and vendor follow-ups.
• Serve as the owner's chief of staff, converting priorities into tracked action items and escalating time-sensitive issues.
• Prepare executive briefings and decision-ready performance reports across all locations.
• Lead candidate screening and interviews, onboarding, and training; supervise and review a team of virtual assistants.
• Manage restaurant and bar inventory end to end, and track maintenance in MaintainX to minimize downtime.
• Support marketing through CRM updates, social media, Google Business Profile content, and customer communications.
• Build and maintain websites and landing pages using WordPress and AI tools like Claude and ChatGPT, from layout and copy to launch.

Social media management agency · Spain client, remote

• Managed 25+ virtual assistants across Instagram, X, Reddit, and customer chat with consistent schedule coverage.
• Led recruitment end to end, from screening to training and performance monitoring.
• Acted as the client's executive and operational support partner with regular performance reporting.

CGI Philippines

• Resolved technical and service requests by phone, email, and case-tracking systems.
• Diagnosed issues with approved procedures, documented resolutions, and followed escalation processes.

Freelance · remote clients

• Planned and ran social, content, email, and paid advertising campaigns.
• Created graphics, videos, blogs, newsletters, and websites built in WordPress, with consistent branding.
• Tracked performance and researched audiences and competitors to guide strategy.

Department of Health, Region III

• Supported administrative operations, document preparation, records management, and internal coordination.